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E-Learning

Introduction to the Utility

Online: EL148 self-paced eLearning course

Course Length: 5 Hours | 0.5 CEUs*

This course will introduce you to utility operations as a whole, focusing on water and sewer systems.

This is the first course in two of AWWA's Certificate Programs, including:
Management & Supervision Certificate Program (EL153) and
Utility Management Certificate Program (EL175).

Objectives

  • Effectively communicate the importance of your job to your community.
  • Describe the importance of regulations and why they have been established for the industry.
  • Explain the importance of dealing with the public and media.

Description

Are you preparing for a career in utility management? This course will introduce you to utility operations as a whole, focusing on water and sewer systems. The course includes a brief introduction to the regulatory environment and covers how to work with regulatory agencies and consent orders. You will learn about the importance of media relations and communications with the public.

This course includes the following modules:

Module 1: Introduction to the Utility.

Module 2: Goals of the Utility.

Module 3: Media Relations.

This course is non-refundable.

Certificates of Completion

5 Hours

*AWWA will award a Certificate of Completion upon success passing of this course. This does not automatically imply that your state agency will award you CEUs. It is the individual's responsibility, before registering for any continuing education credit program, to contact the appropriate licensing agency.