Water Supply Operations and Non-Revenue Water for Small Systems
EL290 is for Small Systems only.
Objectives
- Recognize sources of Non-Revenue Water in their system.
- Define the components of Non-Revenue Water using AWWA’s Water Balance.
- Calculate the associated costs of Non-Revenue Water.
- Analyze the operational, financial, and customer impacts that result from Non-Revenue Water.
Description
This course is part of an eLearning program made possible through the collaboration of the American Water Works Association (AWWA), the US Department of Agriculture (USDA), and the Partnership for Safe Water.
This course introduces the topic of Non-Revenue Water, which occurs in all water utilities to some degree. Water often leaks from primary supply infrastructure and never reaches customers. Inaccurate customer water meters and billing errors result in uncaptured revenue. Such failures and data lapses are explained as sources of Non-Revenue Water, which have multiple negative impacts to utility operations and finances, as well as disruption to reliable customer service.
Certificates of Completion
*AWWA will award a Certificate of Completion upon success passing of this course. This does not automatically imply that your state agency will award you CEUs. It is the individual's responsibility, before registering for any continuing education credit program, to contact the appropriate licensing agency.
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