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Webinar

Measuring What Matters: Building Stronger Utilities Through TMF Metrics

January 28, 2026
11:00 am - 12:30 pm
Online

Back

Times listed in Mountain time zone.

Fee per person: $75-member, $120-nonmember

Can't attend live? Register now so you can watch the recording later.

Subscriber Notice: This webinar is included in the 2026 Annual Webinar Subscription. Subscribers are registered separately and do not need to purchase this webinar through the AWWA Store. For more instructions, visit Subscriber FAQs.

Objectives

  • Understand the benefits of performance metrics, targets, and outcomes.
  • Learn through case study presentations on how utilities improved their TMF capabilities.
  • Apply the knowledge gained to develop or sustain a continuous performance improvement program.

Expert Panel

Moderated by: Frank Roth, Program Manager, AWWA

Brett Anderson, Business Operations Manager, City of Minneapolis’ Water Treatment and Distribution Services Division
From Data to Decisions: Monitoring Water Utility Performance at the City of Minneapolis

Christina Gee, Management Analyst, Central Contra Costa Sanitary District (Central San)
Leveraging Benchmarking for Organizational Success

Sheree Collins, Administrative Services Manager, Fort Worth Water
Path to Utility Excellence: Performance-Driven Strategies for Fort Worth Water's Future

Description

This webinar will provide an overview and case studies of how utility performance metrics and targets tied to key performance outcomes can enhance utility technical, managerial, and financial capabilities (TMF), which aligns with Water 2050’s One Governance strategic priority.

Disclaimer:
The mention of specific products or services in AWWA webinars does not represent AWWA endorsement, nor do the opinions expressed in such webinars reflect the views of AWWA. AWWA does not endorse or approve products or services.
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Certificates of Completion

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