Dashboards That Deliver: Optimizing Benchmarking Visualizations
(Times listed in Mountain time zone)
Fee per person: $75-member, $120-nonmember
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Objectives
- Understand the benefits of utility benchmarking.
- Learn how utilities use the AWWA Utility Benchmarking Survey as a part of their continuous performance process.
- Understand the process used in developing, implementing, and sustaining benchmarking performance dashboards.
- Understand the process used in developing, implementing, and sustaining benchmarking performance dashboards.
Expert Panel
Moderated by: Frank Roth, Benchmarking Program Manager, American Water Works Association
Susan Lander, Controller, Albuquerque Bernalillo County Water Utility Authority
Emily Pontarelli, Senior Manager Performance, Pittsburgh Water and Sewer Authority
Angela Akridge, Chief Strategy Officer for Business Transformation & Regulatory Compliance, Louisville Metropolitan Sewer District
Brad Good, Chief Financial Officer, Louisville Metropolitan Sewer District
Description
Visualizing comprehensive data through dashboards provides utilities with the capability of real-time performance monitoring and analyzing complex data in easy-to-understand graphs. In this webinar, attendees will learn of the benefits of participating in the AWWA Utility Benchmarking Survey and how utilities use the Survey data in their dashboards as a part of their continuous performance improvement program.
Three utilities will present their data dashboards and share their experiences and how they addressed challenges. The presenters will discuss their involvement in the Benchmarking Survey and how they use the Survey data to graph their performance, set targets, or develop scorecards.
The presenters will cover the following topics:
- Improving data accessibility to non-technical users across the utility—saving time and reducing the need for manual report creation and data compilation.
- Filtering data to evaluate relationships or to focus on metrics most relevant to user roles or objectives.
- Monitoring progress towards utility goals and identification of trends, which helps to spot outliers or unexpected patterns in data.
- Processes and resources needed to sustain dashboard management and data accuracy.
- Achieving goals through improved collaboration and informed discussions.
Webinar registration priced per person. Each registrant will be granted live and on-demand access for one person, on a single computer. Link sharing is strictly prohibited. Presentation slides will be available to download during the webinar and a recording will be available to view after the live webinar concludes.
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