Benchmarking Water Services: Guiding Water Utilities to Excellence

Benchmarking has become a key tool in the water industry to promote and achieve performance targets for utilities. Despite the many benchmarking projects, published papers, and ever growing interest in this field, the terms and concepts used by the industry are far from being consistent.

The manual defines a new framework in which to think about metric and process benchmarking, the traditional benchmarking concepts. The manual is a practical, how-to guide for those organizing a benchmarking project, participants, and even beginners in the topic. This practical, how-to information originates in the experiences gathered in some of the most relevant benchmarking projects in the water industry to date worldwide.