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Webinar

Alphabet Soup: Communicating on LCRR, PFAS, CCR and More!

November 6, 2024
11:00 am - 12:30 pm
Online

(Times listed in Mountain time zone)

Fee per person: $75 member, $120 nonmember

Can’t attend? Register and watch later, on-demand!


*This webinar is included in the 2024 Annual Webinar Subscription.
*Subscribers will be registered separately.

Objectives

  • Understand the major regulatory changes affecting water utilities, including LCRR, PFAS, and CCR.
  • Develop communication strategies that address public concerns about water safety and quality.
  • Strengthen Public Trust by recognizing the importance of transparency when communicating about water safety.
  • Examine real-world examples of successful communication efforts in the water utility sector.
  • Apply crisis communication techniques to manage public relations in water utility operations.

Expert Panel

Moderated by: Matthew T. Junker, Public Relations, Municipal Authority of Westmoreland County

Monica Hoyt, Client Service Manager, Carollo

Chelsea H. Kulp, Sr. Manager of Government & External Affairs, New Jersey American Water

Gina Ayala, Director of Public Affairs, Orange County Water District

Michelle Clements, APR, Public Relations and Communications Director, Portland Water District

Description

Join us for the "Alphabet Soup: Communicating on LCRR, PFAS, CCR, and More!" webinar, designed for water utility managers, public affairs and communications specialists, and anyone responsible for community outreach and regulatory compliance. This webinar will delve into the latest regulatory challenges and communication strategies surrounding the Lead and Copper Rule Revisions (LCRR), Per- and Polyfluoroalkyl Substances (PFAS), and Consumer Confidence Reports (CCR). Our expert panel, composed entirely of communication professionals from the AWWA Public Affairs Council, will guide you through best practices for effectively communicating about these complex topics. You'll gain insights from AWWA's comprehensive guides, including the Lead Communications Guide and Toolkit and the Trending in an Instant: Crisis Communications for Water Utilities. These resources offer valuable strategies for building public trust, responding to crises, and maintaining transparency in the face of evolving regulations.


This webinar will also review recent revisions to the Consumer Confidence Report Rule and look at some examples that effectively utilize the report as an opportunity to strengthen the water brand, enhance its reputation, and engage the audience. Whether navigating the intricacies of lead service line replacements, addressing PFAS concerns, or ensuring compliance with new reporting requirements, this webinar provides the tools and knowledge you need to communicate effectively and maintain public trust. Don't miss this opportunity to learn from the best in the field and strengthen your utility's communication efforts.


Webinar registration priced per person. Each registrant will be granted live and on-demand access for one person, on a single computer. Link sharing is strictly prohibited. Presentation slides will be available to download during the webinar and a recording will be available to view after the live webinar concludes.


By registering for this webinar, you submit your personal contact data such as name, address, and email address to the sponsors who will use it to communicate with you regarding this event and their services. If you do not wish to receive any emails from our webinar sponsors, you may follow the sponsors opt out or unsubscribe instructions following receipt of an email from them. You will not be able to opt out prior to receiving an initial email from our webinar sponsors.


DISCLAIMER: The mention of specific products or services in AWWA webinars does not represent AWWA endorsement, nor do the opinions expressed in such webinars reflect the views of AWWA. AWWA does not endorse or approve products or services.

Certificates of Completion

AWWA issues Certificates of Completion for webinars that are viewed in full. Criteria for credits varies from state-to-state. Please contact your licensing agency to see if they will accept our Certificate of Completion. Learn more at awwa.org/credits.